Contact Rent-A-Center Online or Call Customer Service (2023)

Do you have new and used products available?Do you have new and used products available?

Yes! At Rent-A-Center, we offer the latest and greatest brand name items in new condition. In addition, if you're looking to save even more, we carry previously rented merchandise for up to 50% off when compared to an item in new condition.** All of our previously rented furniture, appliances, computers, electronics, and smartphones go through a rigorous quality inspection process that includes thorough cleaning and testing. Start your order online to have someone contact you or visit your nearest Rent A Center store.

How do I set up a service appointment?How do I set up a service appointment?

Contact your local store to set up an appointment to repair your product.

Are repairs included with my agreement?Are repairs included with my agreement?

Yes! If an item breaks during normal use, we'll repair it quickly and at no additional cost. If offsite repairs are needed, we'll even give you a loaner while you wait. Contact your Rent-A-Center store to set up an appointment.

What if I want to upgrade my product during my rental agreement?What if I want to upgrade my product during my rental agreement?

At Rent-A-Center you can upgrade at any time. Just contact your store. Your payments will adjust based on the new product selected.

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What smartphones are available?What smartphones are available?

We offer some of the latest, most popular Android smartphones available from Samsung! Visit our Shop Smartphones page for a complete listing and features for each of our smartphones.

Then, keep checking back - when newer models become available, you can get them right at RAC! (Remember, you can upgrade your smartphone anytime with no penalty)

​What happens when I want to upgrade to a new model?​What happens when I want to upgrade to a new model?

At Rent-A-Center, you're never stuck in a long-term contract. So you have the option to upgrade your smartphone to a newer model whenever you'd like - and as often as you'd like**! Keep checking our Shop Smartphones page to see the latest selection.

What happens when I don't want the smartphone anymore?What happens when I don't want the smartphone anymore?

At Rent-A-Center, you're welcome to return your smartphone and pause your payments at any time**. Then, you have the option of picking up where you left off later on, without losing what you already paid in**. Visit a local Rent-A-Center store or our How RAC Works page to learn more, as well as all the benefits in our Worry-Free Guarantee**!

Does Rent-A-Center offer used or refurbished smartphones at a discounted price?Does Rent-A-Center offer used or refurbished smartphones at a discounted price?

Yes, Rent-A-Center stores carry certified pre-owned smartphones for a lower price than new devices. Selection will vary by location, so please contact or visit your local Rent-A-Center store to see what certified pre-owned smartphones they have available.

What talk/text/data plans and carriers do you offer?What talk/text/data plans and carriers do you offer?

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We offer multiple plans from a variety of service providers including NET10 Wireless, SIMPLE Mobile, and Tracfone. All plans come with unlimited talk and text, and you can choose to add data or international services to fit your needs*. To see all the different options available - and to learn why getting them through Rent-A-Center is right for you - please visit our Compare Plans page.

What are the differences among the plans that you offer?What are the differences among the plans that you offer?

We have unlimited talk and text plans for as low as $20 a month and LTE data packages with as much as 50GB per month are also available*. For a full breakdown of prices and services per plan for each provider, visit our Compare Plans page.

How fast are the data plans that Rent-A-Center offers?How fast are the data plans that Rent-A-Center offers?

The wireless data plans offered at Rent-A-Center have data speeds at 4G LTE. The amount of 4G LTE data you get will depend on which plan you choose. Visit your local store to learn more about 4G LTE. Visit our Shop Smartphones page to shop all of our 4G LTE compatible smartphones.

Do the plans offered at Rent-A-Center have good coverage? Do the plans offered at Rent-A-Center have good coverage?

The plans offered at Rent-A-Center offer the nation's best and most reliable 4G LTE networks. You can see the different coverage maps on our NET10 Wireless, and SIMPLE Mobile pages.

Does Rent-A-Center offer any international smartphone plans?Does Rent-A-Center offer any international smartphone plans?

We offer a number of international plans that work in a large variety of countries worldwide. You can view and compare the different options on our Compare Plans pages.

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What countries can I call with an international plan?What countries can I call with an international plan?

Please visit our Compare Plans page for detailed lists of the countries covered by each of our options.

Does Rent-A-Center offer any family plans for smartphones?Does Rent-A-Center offer any family plans for smartphones?

Unlimited family talk, text and data plans for two to four lines are available*. Please visit our Compare Plans page for specific plans and rates.

How do I know which plan is right for me?How do I know which plan is right for me?

Click here for an at-a-glance comparison of how each unlimited, no-contract 30-day talk, text and data plan varies by nationwide coverage, national/international talk and text, and amount of data and price*. You can also visit your local RAC store where our Store Associates will help you determine which plan is right for your needs and your budget.

How do I sign up for a plan?How do I sign up for a plan?

You can sign up for the talk, text and data plan of your choice at your local Rent-A-Center store. We'll answer all your questions and make sure you choose a plan that best fits your needs and your budget. Find your local Rent-A-Center store here .

Do I have to sign a contract to get the advertised rate for a talk/text/data plan?Do I have to sign a contract to get the advertised rate for a talk/text/data plan?

Rent-A-Center offers pre-paid talk/text/data plans that do not require a contract. For more information, visit your local Rent-A-Center store.

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What if I already have a smartphone, but need a plan?What if I already have a smartphone, but need a plan?

If you already have a smartphone you'd like to use, just visit the Compare Plans page to view features, coverage and monthly prices of our available talk, text and data plans. Or, visit your local store and they'll help you choose the plan that's right for you.

What if I have a plan, but need a smartphone?What if I have a plan, but need a smartphone?

It is not necessary to purchase a talk, text and data plan from Rent-A-Center to rent a smartphone. In fact, in most cases, you can rent a smartphone, connect it to your existing plan, and you are good to go.

Will my existing plan work on a Rent-A-Center smartphone?Will my existing plan work on a Rent-A-Center smartphone?

In most cases, yes. Visit our Compare Plans page for a list of carriers that are compatible with the smartphone you rent from Rent-A-Center.

Can I refill my existing plan?Can I refill my existing plan?

You can purchase additional airtime to your talk/text/data plan at any Rent-A-Center store, either in person or by phone. Find your local store here.

Can I buy or refill airtime somewhere other than Rent-A-Center?Can I buy or refill airtime somewhere other than Rent-A-Center?

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If it is more convenient for you, you're welcome to buy additional airtime somewhere other than Rent-A-Center. Please contact your specific provider for a list of all the stores that sell airtime for their service. For further assistance, Visit your local Rent-A-Center store and a store associate will be happy to help you.

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